Frequently Asked Questions:
USA SHIPPING DELAY: DUE TO NEW IMPORT AND CUSTOMS REGULATIONS IN THE US, THERE IS CURRENTLY A LONG DELAY IN DELIVERY TIMES. PACKAGES ARE STUCK IN THE NYC IMPORT FACILITY WITHOUT BEING SCANNED SO THEY ONLY SHOW THE LAST TRACKING UPDATE FROM THE EXPORT CENTER IN GERMANY. THESE PACKAGES ARE ALREADY IN THE US AND THE USPS IS WORKING OVERTIME TO HANDLE THE SITUATION! DHL GERMANY ASSURED US THESE PACKAGES ARE BEING HANDLED AND SHIPPED OUT ASAP BUT IT WILL TAKE A LOT LONGER THAN ANTICIPATED (AVERAGE 10-14 WEEKS). WE TRULY APOLOGIZE FOR THIS DELAY AND HOPE THE BOOKS WILL REACH YOU SOON!
ALL DISPLAYED PRODUCT PRICES ARE IN US-DOLLAR AND INCUDE ALL SALES TAX AND VAT.
WE’RE SHIPPING FROM GERMANY. ORDERS INSIDE GERMANY USUALLY TAKE A FEW DAYS, WHILE INTERNATIONAL DELIVERY CAN TAKE ANYWHERE BETWEEN 2-5 WEEKS ON AVERAGE.
WHO IS KAMUI COSPLAY?
We’re Svetlana and Benni. We’ve been making costumes since 2003. Read more about us on this page.
I’M A PRIVATE PERSON. CAN YOU MAKE A COSTUME / PROP FOR ME?
The short answer is no. We take about one or two commissions per year and almost exclusively for companies. Our finished projects are the result of a team of people working hundreds of hours combined with an equally high investment in material expenses.
If you’re just looking for a costume to wear for your next convention, we recommend trying to build one yourself! It’s super fun! We have many useful instructional books, videos and helpful patterns you can print out at home.
I’M A COMPANY. CAN YOU MAKE A COSTUME / PROP FOR ME?
Maybe. We only take one or two commissions per year, so the earlier you write us the better. Please send us your project description, deadline and budget estimate to email@example.com.
CAN I BOOK YOU AS A GUEST FOR MY CONVENTION?
If your event can be reached from Germany by train or car, just write us a message here. However due to climate change, we stopped attending events that require us to fly. Sorry about that.
I’M STUCK. CAN YOU HELP ME WITH MY COSTUME / PROP?
While we want to (and even tried to) help out everybody in the past, sadly it got to a point where it took too much time away from out work. Instead we created a Facebook Group, the “Kamui Cosplay Community” that you can join and talk to people who can help you out!
HOW LONG IS THE SHIPPING TIME FOR PRINTED BOOKS?
We’re based in Germany so while national order only take a few days, international orders can take anywhere between 1-4 weeks (since covid-19 more closer to 2-8 weeks). If you have a question about your order please write us a message!
CAN I BUY YOUR COSTUMES / PROPS?
Sorry but no. We put too much effort, money and blood (no joke!) into them.
HOW DID YOU MAKE _______ ?
We have detailed write-ups or videos about almost everything we make in our costume portfolio or on YouTube! Please go check them out. If there is something we haven’t shown, chances are that we didn’t film it or it’s already explained in another write-up or video.
WHERE CAN I BUY MATERIALS?
We have a list of crafting supply shops and the tools we use ourselves right here.
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